Client Interaction's Six Stage implementation methodology is similar to Six Sigma. We take the best of Six Sigma and apply it in a cost effective manner to emerging and mid-sized companies.

Stage 1: Operational Needs Analysis

We perform a high-level needs analysis, studying your company’s sales and marketing, customer service cycles, accounting, and Web needs. After we examine corresponding activities in relation to your organization, business-process flow, and system environment, we work with you to define the new way you want to operate.  A concrete action plan is devised to encompass your purpose, vision, and business case.

Stage 2: System Design and Project Planning

The second stage is a top-down configuration of the proposed system.  Detailed specifications customize the needs of all departments and processes, eliminating redundant tasks. Based on business processes, organization structure, and technical architecture, a proposal for design and implementation, that includes projected costs and timelines, is submitted.

Stage 3: Development and Configuration

We customize the selected solution to your specifications and finalize system configuration.

Stage 4: Solution Testing

Client Interaction uses a phased deployment and testing strategy for evaluating trial data, enhancements, and reports of customized solutions. Our procedures safeguard your mission-critical systems and comprehensively test your solution for full functionality.

Stage 5: Training and Documentation

Documentation and training materials are completed to client’s specifications. We then implement formal training programs to ensure utilization of the system by your people.

Stage 6: Implementation and Support

Once your solution is fully operational, a comprehensive evaluation is conducted. We stand ready to ensure that your system is running smoothly. Our training and support consultants are available to solve problems that may arise and, if necessary, to provide additional training or upgrade your solution for evolving company needs.